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Service Agreement

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Welcome to the JRR Marketing website (from now on referred to as the “Website”). If you (from now on referred to as “you”, “your”, “user”, “member”, or “client”) choose to use our website. 

You agree to comply with and be bound by this Service Agreement (“Terms”), which governs your relationship with JRR Marketing PTE LTD , located at #19-08, 30 CECIL STREET, PRUDENTIAL TOWER SINGAPORE (049712) and all its affiliates (from now on referred to as “we”, “us”, “our”, “service provider”, “this website”, “I”, “my”, or “JRR Marketing”), established under the laws of Singapore.  

Therefore, please read this Service Agreement carefully as it governs your use of (which includes access to) JRR Marketing’s services.

By using this website, you agree to be bound by this Service Agreement, our Privacy Policy and our Earnings Disclaimer. If you do not agree to this Service Agreement, you must not use the website, access any of its contents, or hire JRR Marketing for any services. 

By utilising any of our services, you are consciously agreeing to abide by the rules and regulations set forth in this Service Agreement, our Privacy Policy and our Earnings Disclaimer.

Your access to and use of this website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, and others who access or use the website or engage in services with JRR Marketing. Using this website includes hiring, employing, contracting, agreeing to, or by any other means involving us in any way.

1. The Services 

1.1 “Services” refers to the various tasks or products provided by JRR Marketing as displayed on our website. Services provided by JRR Marketing may include

(i) Strategic audits: This service involves assessing and evaluating a company’s overall strategy, operations, and performance. It helps identify strengths, weaknesses, opportunities, and threats to the business. A strategic audit typically includes a thorough analysis of the company’s goals, market position, competitive landscape, financial performance, and marketing strategies. The audit findings can then be used to develop recommendations and improvements for the company’s future direction.

(ii) SEO: This service focuses on improving a website’s visibility on search engines like Google. It involves optimising the website’s content, structure, and technical aspects to rank higher in search results. SEO also includes keyword research, on-page optimisation, link building, and tracking the website’s performance.

(iii) Web Design: This service involves creating and designing websites and landing pages to make them visually appealing, user-friendly, and functional. It includes tasks such as determining website layout, selecting colours and fonts, organising content, creating navigation menus, and incorporating interactive elements. Web design also covers responsive design, which ensures that websites look and function well on different devices like computers, tablets, and smartphones.

(iv) Google Ads: This service involves creating and managing online advertising campaigns on Google’s advertising platform. It helps businesses promote their products or services by displaying ads on Google search results and other partner websites. Google Ads includes tasks like keyword research, ad creation, campaign targeting, budget management, and performance tracking.

Each service may vary depending on your subscription and specific requirements.

1.2 Once you agree to follow the rules in this agreement and subscribe to a plan, you can use our Services as long as you have paid for them on time. We will try our best to keep the Services available for you, except during planned downtime or unexpected emergencies as seen in section 20. Sometimes we might change, replace, or stop offering certain Services without letting you know in advance.

1.3 When using the Services, it’s important to follow the rules outlined in the Agreement. Here are some things you need to do:

(i) Give correct and up-to-date information about yourself whenever you’re asked to fill out a form on this website and the project management board that we send you access to. This information is called “Registration Data.”

(ii) Make sure to regularly update your Registration Data to keep it accurate, current, and complete.

(iii) Keep your password and identification information safe and secure. Don’t share them with anyone else.

(iv) If you notice any unauthorised use of your account, let us know right away.

(v) Remember, you are responsible for everything that happens on your account, so be careful and use it responsibly.

(vi) Each person who wants to use the Services must have their own username and password.

(vii) If we ask for any other information, please provide it as requested.

1.4 It is your responsibility to get and take care of all the things you need to access and use the Services. You are responsible for obtaining communication services, computer equipment and other products or services necessary to access and use the Website. You shall be responsible for all charges associated with accessing and maintaining a connection to the Website, including, but not limited to, charges imposed by an internet service provider or your local telephone company. 

1.5 We might cancel your account without telling you beforehand or making you responsible for anything if we determine, on our own and without anyone else’s input, that you: 

(i) Broke the rules of this Agreement

(ii) Don’t align with our model

(iii) Are sharing usernames or passwords

(iv) Go against our core values

(v) Are misusing our services or team in any way, e.g. doing illegal things with our services.

1.6 “Licensed Content” refers to the content we own or have permission to use, such as artwork, photos, audio, fonts, videos, designs, and written materials. While you own your creative design project completely, the Licenced Content included in your project is subject to the licence described in Section 3 below. This means that you don’t have any additional rights other than what is specifically stated here. You give us permission to use any feedback, suggestions, or recommendations you provide to us forever and in any part of the world, so that we can use them commercially in any way we choose. 

1.7 Use of Services & Limitations

Grant of Licence: Subject to your compliance with the terms of this Agreement, including timely payment of any fees, we grant you a limited, non-transferable, and revocable licence to access and use our Services exclusively for your business operations.

Restrictions: This licence is subject to the following restrictions. Any breach of these restrictions will result in immediate revocation of the licence and may subject you to legal action:

(i) Reverse Engineering: You are prohibited from attempting to decipher, decompile, disassemble or reverse engineer any part of the Services or underlying technology, except to the extent that applicable laws specifically prohibit such restrictions.

(ii) Modifications: You may not alter, modify, create derivative works of, or otherwise change the Services.

(iii) Non-Business Use: The Services must be used strictly for your business needs. Any other use is expressly prohibited.

(iv) Compliance with Laws & Agreement: The use of our Services must always be in line with all applicable laws and the stipulations set forth in this Agreement.

2. Subscription Terms

2.1 Subscription Period: You have a subscription for our services that lasts for 30 days from the day we receive your payment. This 30-day term is called the “Active Period.” Your subscription will automatically continue for another 30-day term unless you or we decide to end it, as explained below.

2.2 Ending Your Subscription: You can choose to end your subscription anytime before its next due date. However, we won’t be able to refund any payments you’ve already made. If there are any fees you haven’t paid yet, you’ll need to pay those immediately.

2.3 We Can End the Subscription: We, at JRR Marketing, can also decide to end this agreement and stop providing services at any time before the end of the Active Period you’ve paid for, without telling you beforehand. If we do this, we won’t owe you anything for the days of service you’ve missed.

2.4 Renewing Your Subscription: Your subscription will automatically renew for another 30-day term unless you tell us you don’t want to renew it in writing at least three (3) days before the renewal date. If there’s a price change for our services, we’ll let you know at least five (5) days before your subscription renews.

3. Use of the Services

3.1 You can use our Services for different projects and sizes that you have signed up for in your plan. However, the amount of work we can handle depends on various factors like the total number of requests and their complexity. We accept unlimited requests and revisions, but we may not always be able to complete them quickly if there is a high volume of work. We will try our best to accommodate any important tasks and deadlines you have, but we cannot guarantee that we will meet deadlines imposed by us or you.

3.2 For clients utilising services like conversion tracking, it is important to note that there is a reasonable limit of 100-200 submissions per month. This submission limit is designed to maintain system efficiency and prevent abuse of resources. In the event that the specified limit is exceeded, additional fees will apply. 

3.3 We always try our hardest to avoid making mistakes. However, because creative design and marketing can be complex and subjective in nature, we cannot promise that the services delivered to you will be completely free of errors. When we send you something as part of our service, it’s important for you to carefully check and review all the files for any mistakes or things that are missing. If you find any errors, it’s crucial to let us know and ask for changes or corrections. If you inform us about errors after you have cancelled or paused your subscription, we are not obligated or required to make the corrections until you reactivate your subscription and make a payment.

3.4 When you use our Services, you give us information, data, or materials that belong to you. We call this “Customer Content.” By giving us your Customer Content, you are saying that you own it or have permission to share it with us. This means you are giving us a worldwide, royalty-free, non-exclusive licence to access and use your Customer Content so we can provide you with the Services.

3.5 The ownership of assets created by JRR Marketing during the tenure of your contract is largely dependent on the type of plan you have chosen. If you are on the ‘Partner Plan’ or enter into any agreement that is not the Unlimited Plan, you will not retain ownership of the assets created by JRR Marketing. However, for the Unl, you will own all assets created specifically for your company by JRR Marketing during the time of your contract, subject to the fulfilment of all contractual obligations including but not limited to payment of dues and adherence to the rules stipulated in Section 3.7 and Section 15.

3.6 When we provide the Services, we may use some materials that already exist. These materials belong to us and our licensors, and we will continue to be the only owners of those materials. This includes software, subscriptions, templates, and tangible assets that we deem to belong to JRR Marketing. However, we give you permission to use, display, and share those materials as long as they are part of or needed for using the Services or deliverables. This permission lasts forever with the exception of platform or software usage, which is only available to you when you have an active plan with us (defined in section 2.1), but it has some limits: you can’t give it to someone else or let them use it, and it applies all around the world. We still reserve all other rights to those materials.

3.7 JRR Marketing strongly opposes and will not allow its Service to be used for treating others unfairly, particularly because of their race, religion, sex, sexual orientation, age, disability, ancestry, or national origin. It is not allowed to use the Service in a way that encourages or supports such unfair treatment, and you must not use the Service to provoke or encourage hostility or violence. If we determine on our own that you are using the Service to discriminate against others, especially based on race, religion, sex, sexual orientation, age, disability, ancestry, or national origin, we may permanently or temporarily stop your access to the Service, without giving you prior notice or being responsible for any consequences.

4. Payment and Fees

4.1 Subscription and Initial Payment

To access our Services, you’ll need to purchase a subscription. Full payment of the stipulated fees and any applicable taxes is required before we commence any services. The total cost and billing frequency will be specified at the point of subscription.

4.2 Payment Method and Liabilities

By registering, you authorise us to charge the stipulated fees and taxes to your chosen payment method, starting from your registration date. All transactions will be processed via Stripe. All other financial obligations, including any additional taxes, duties, or government-related charges, are your responsibility.

4.3 Late Payments

Invoices should be settled promptly upon receipt. Absence of an invoice does not exempt you from payment. Delayed payments will accrue interest at 1.5% monthly on the outstanding amount or the maximum permitted by law, whichever is less. Persistent non-payment gives us the right to suspend or terminate your account.

4.4 Non-refundable Payments

Payments made under this agreement are non-refundable.

4.5 Fee Adjustments

We reserve the right to modify our fee structure. You’ll be informed at least five (5) days in advance of any changes.Continued usage of our services post any fee adjustment indicates your acceptance of the new fees.

Note: We might offer temporary promotions or fee reductions, but these will not be communicated as standard fee changes.

4.6 Cancellation & Service Access

You can cancel or modify your subscription at any time by contacting our team via email as per section 2. Should you cancel prior to the next billing cycle, you’ll retain access to services and your project board until the end of your current subscription period. Post-subscription, your access to our Services and your project board will be terminated. JRR Marketing is not obligated to retain, back up, or store any files or data post-cancellation.

5. Recovery Costs

5.1 Debt Recovery
Should any outstanding amounts be owed to JRR Marketing PTE LTD under the terms of this Agreement, the debtor agrees to bear all costs associated with the recovery of these funds.

You acknowledge and accept liability for all costs JRR Marketing PTE LTD may incur during the recovery process as per section 22. These costs encompass, but are not limited to, fees associated with recovery agents, repossession activities, location searches, process serving, debt collection commissions, and legal representation. All legal fees will be calculated on an indemnity basis.

6. Service Interruptions

6.1 JRR Marketing PTE LTD will not be held responsible for any delays or disruptions in service delivery due to unforeseen obstacles as per section 21. Such obstacles can arise from various scenarios, including:

(i) Inability to access crucial tools or systems because you haven’t provided the required permissions or access credentials, directly impeding the delivery of our service.

(ii) Delayed responses from your end, defined specifically as a delay of more than one business day. It’s important to note that any costs or delays resulting from such obstacles will still be charged at the agreed-upon service rate.

(iii) External events beyond our control, such as natural disasters or third-party service interruptions, that halt or hinder our ability to continue a session. 

We strongly advise that, to ensure seamless service delivery, you provide all necessary information and tools upfront.

7. No Guarantee of Results

7.1 Responsibility & Risk

By using our website and services, you acknowledge that all associated risks fall on you. We don’t promise or imply any specific business outcomes, earnings, or growth. The results you achieve depend on various personal factors, such as your skills, dedication, business acumen, and financial standing, among others.

7.2 Testimonials & Representations
Any testimonials, endorsements, or opinions found on our channels, whether it’s our website, marketing materials, or communications, represent individual experiences. These statements haven’t been evaluated for accuracy, and individual results can vary widely. They are not to be taken as promises or guarantees of specific outcomes.

8. Service Level Agreements (SLAs)

8.1 Each service we offer has specific delivery timeframes, detailed in the corresponding expectations document. Refer to the relevant document, as listed below, to understand these timeframes:

9. Intellectual Property Rights

9.1 All deliverables shall remain the intellectual property of JRR Marketing until full payment is received unless otherwise stipulated by section 3.5 and 3.6. The use of third-party materials and necessary licences for certain fonts or software shall be procured by the client, unless otherwise agreed.

10. Use of Third-Party Fonts

10.1 Should a project involve fonts that aren’t owned by JRR Marketing, we will clearly notify you. This notification will include details about the fonts and where to purchase the necessary licences. Upon receipt of this information:

  • It becomes your responsibility to purchase these licences.
  • Failure to obtain the required licences makes you liable for any consequences, including potential charges. We may automatically charge your saved payment method or invoice you for incurred costs.

11. External Links on Our Website

11.1 Our website may feature links to third-party websites or services. It’s possible that you could engage with services from other parties, such as mobile software providers or carriers, through our platform.

We don’t oversee, nor are we responsible for, the content, policies, or practices of these third-party entities.Any losses or damages arising from your interactions with these third-party sites or services are not our liability.

It’s highly recommended to review the terms of service and privacy policies of any third-party websites or services you engage with.

12. Client Information Disclosure

12.1 Unless you explicitly opt out on our website, we may share limited client information, including names, email addresses, and postal details, with our affiliates, partners, and third-party vendors for promotional purposes. We might also disclose aggregate user data, ensuring individual identities remain confidential. You might receive emails from us about updates or additions to our services. For detailed information on our data practices, please consult our Privacy Policy.

13. Adherence to Data Protection Regulations

13.1 Both JRR Marketing and clients are expected to comply with all relevant data protection laws, including GDPR and PDPA. For a detailed understanding of our data handling and protection practices, refer to our Privacy Policy.

14. Feedback from Clients

14.1 Client Feedback Ownership
Any feedback you provide to us, whether it’s questions, comments, or suggestions, will be treated as non-confidential and non-proprietary. This means that we can use, share, or disclose your feedback as we see fit, without needing to get your permission, give you any credit, or make any payment to you.

14.2 Representations on Feedback
You confirm that you have the right to provide such feedback to us and that it doesn’t violate any third-party rights. You also agree not to bring any claims against JRR Marketing for its use of the feedback as outlined above.

15. Use of Client Information and Publicity Rights

15.1 Data Usage Rights
You grant JRR Marketing the right to use and disclose any data (including sales metrics, ROI improvements, etc.) resulting from our services. This use will always comply with data protection and privacy regulations.

15.2 Publicity Rights
JRR Marketing can use the client’s name, logo, and branding to:

(i) Announce or promote the business relationship;

(ii) Market and advertise JRR Marketing’s services;

(iii) Create and distribute case studies or testimonials related to the services provided;

(iv) Display such information in marketing materials, on the website, and on social media platforms.

15.3 Client Identity Disclosure
Unless you specifically request otherwise in writing, JRR Marketing may disclose your identity in any of the aforementioned materials. If you do request anonymity, we’ll ensure your identity remains confidential.

15.4 Compliance with Data Protection
All handling, usage, and disclosure of client data by JRR Marketing will be in strict accordance with relevant data protection and privacy laws.

16. Handling of Online Requests

16.1JRR Marketing may occasionally send information or materials to interested third parties. However, we reserve the right to refuse any requests for such information or to stop sending materials to any recipient, at our discretion.

17. Copyright and Website Content Use

17.1 Ownership of Content

All content on this website, which includes but isn’t limited to articles, images, logos, and trademarks (collectively referred to as “Content”), belongs to JRR Marketing PTE LTD. It’s protected under Singapore Intellectual Property, Copyright laws, and other relevant international conventions.

17.2 Third-party Trademarks

Some logos and trademarks on this website are owned by third parties. Unless explicitly mentioned in these terms, you shouldn’t assume you have the right to use any content from this website. We do, however, allow and appreciate linking to our content.

17.3 Restrictions on Linking and Content Use

While we permit links to our website, the following is strictly prohibited:

(i) Implying that JRR Marketing endorses any third-party ideas, websites, products, or services.

(ii) Using our Content without our written consent.

(iii) Commercialising any of our Content.

If you breach any of these, we reserve the right to revoke linking permission. You can view our content and even print a single copy, but it should be for personal, non-commercial use, retaining all original copyright and trademark notices. No modification to the content is allowed.

18. Prohibited Conduct on the Website

18.1 Usage Boundaries

You must use this website lawfully. You are prohibited from uploading, distributing, or publishing any content that:

  • Is defamatory, obscene, or abusive.
  • Contains harmful software elements like viruses.
  • Infringes upon others’ rights, including intellectual property.
  • Is false or misleading.

Commercial solicitation, advertising, or using the website in competition against us is strictly prohibited.

20. Force Majeure

20.1 If we are unable to provide services under this agreement because of things that are outside our control, including but not limited to a pandemic or widespread outbreak of infectious diseases, government shutdown, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial/labour disputes (whether or not involving our employees), acts of government, loss of or problems with telecommunications, utility services or other third party services, and hostile network attacks (each, a “Force Majeure Event”), we hold not liability for failure to perform. We will resume providing services when these circumstances constituting the Force Majeure Event have been resolved.

20.2 Notification Requirement: Parties shall notify each other within five (5) business days of becoming aware of a Force Majeure Event.

21. Liability Waiver

21.1 We are not accountable for any indirect losses you may suffer, including lost profits or data, due to our services. If any claim arises related to our agreement, irrespective of its basis, our maximum liability is fifty (50) Singapore Dollars.

22. Indemnification

22.1 By using our services, you agree to protect and not hold JRR Marketing responsible for any issues that arise from your use or content. If legal claims or expenses occur due to your actions, you assume all associated costs. Should we require your cooperation in legal defence, you must provide it. We maintain the right to handle any legal claim’s defence, and any settlements must receive our written consent before finalisation.

23. Service Disclaimer

23.1 You use our services entirely at your discretion. They are provided “AS IS” without any guarantees. While we strive to provide excellent service, we can’t assure:

(i) Constant, uninterrupted access to our service.

(ii) Immediate rectification of any service errors.

(iii) Absolute protection from malware or malicious components.

(iv) That our service will fulfil all your unique needs.

24. Limitation on Advisory Role

24.1 The guidance provided through our website or services is general in nature and doesn’t substitute for specialised advice. It doesn’t account for your specific situation and doesn’t verify the accuracy of your provided information. You should tailor our guidance to your unique circumstances. We neither guarantee specific outcomes nor provide specific legal, financial, or other professional counsel. Using our guidance is at your own risk. Refer to our Privacy Policy and Earnings Disclaimer for more details.

25. Prohibition on Interference

25.1 Users are strictly prohibited from attempting to reverse engineer, bypass security, or tamper with any part of our website.

26. Governing Law

26.1 This agreement operates under Singapore’s laws. Failure to enforce any clause doesn’t waive our right to do so in the future. If a clause is deemed invalid by a court, all other clauses remain effective. This agreement is the comprehensive accord between the parties about our services and overrides all previous agreements.

27. Conflict Resolution

27.1 Should any disputes arise from this agreement, parties commit to mediation in Singapore with a mutually agreed-upon mediator. If unresolved,

27.2 The conflict will be arbitrated under the Singapore International Arbitration Centre (SIAC) Rules. An arbitrator will be mutually chosen, or, in disagreement, selected by the President of SIAC within 14 days.

28. Changes to Terms and Conditions

28.1 We may offer automatic or manual updates to the website at any time and without notice.

At our sole discretion, we reserve the right to modify or replace these Terms at any time. If a revision is a material, we will try, but not be required, to provide at least 5 days’ notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

We recommend you return to this agreement periodically to review the most recent and updated version.

29. Severability

29.1 If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

30. Contact us

30.1 If you have any questions about these Terms, don’t hesitate to get in touch with us via our website.

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