The Challenge
I've been doing this for decades. Every agency I've tried just doesn't get it. They set up the ads and then disappear. I always ended up doing it myself.
— Mark McCracken, Replace Your Cushions
Mark's frustration wasn't theoretical. He'd hired agencies. He'd tried freelancers. The pattern was always the same: big promises upfront, then radio silence once the contract was signed. Nobody bothered to learn the product lines, and nobody could tell him whether the ads were actually making money.
So he did what a lot of ecommerce business owners end up doing. He ran his own Google Ads. For years. He knew the products better than any agency ever would, but he also knew he was leaving money on the table because he didn't have time to optimise properly.
When he found JRR Marketing, the conversation was different. We didn't pretend to know his niche already. We asked questions, studied the product catalogue, and built a campaign structure around the specific brands his customers search for: This End Up, Cargo, and Pine Factory.
What We Found in the Audit:
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Agencies treated it like a generic ecommerce account without learning the niche
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No conversion tracking meant years of blind ad spend with no revenue attribution
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Mark was forced to DIY his Google Ads because agencies kept dropping the ball
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Campaign structure didn't match the way customers actually search for products
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No visibility into which product lines or brands drove the most revenue
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Performance Max campaigns were running without proper feed segmentation






















