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Sexual Health Clinic Marketing

Sexual health clinic gets 210% more bookings in 3 months with proper tracking and a system built to hand over

A rebuilt Google Ads structure, a website rebuilt for conversions, and a system so reliable we trained their in-house team to take over.

Modern sexual health clinic interior

+210%

more bookings

36%

lower cost per appointment

+44%

higher conversion rate

3mo

to core results

Clarewell Clinics professional healthcare setting

The client is an award-winning sexual health clinic in the UK that really gets it. They offer everything from prevention to treatment.

What makes them stand out is how much their patients trust them. They feel heard and well taken care of — so they keep coming back.

It's not like the usual places where you're just a number. They make patients feel comfortable and understood.

The Challenge

Cycled through multiple freelancers — each with different approaches, none delivering consistent results

We'd tried three different freelancers over two years. Each one had a different approach, different tools, different excuses. Nothing was consistent, and we had no idea what was actually working.

Clarewell Clinics Management

What the audit uncovered

  • No unified tracking system — couldn't tell what was actually driving appointments

  • Google Ads budget being spent without measurable ROI attribution

  • Website wasn't optimized for converting visitors into bookings

  • No documented processes — each freelancer started from scratch

The situation

Rishabh had been trying to crack digital marketing for his sexual health clinic for years. He'd hired freelancers from Upwork, tried agencies that promised the world, and even attempted to run his own Google Ads campaigns.

The problem? Each freelancer started from scratch. There was no unified tracking — the kind of gaps a thorough digital marketing audit would have caught immediately. Money was being spent, but results were impossible to attribute.

When we came in, we didn't just run ads. We built the entire foundation: proper tracking, campaign structure, and — most importantly — strategized with Rishabh over several months on a complete website rebuild to improve conversion rates. We documented everything so his team could eventually take over and run it themselves.

14 months later, Clarewell's in-house marketer manages everything independently — a similar outcome to our dental practice partnership where we trained the team and stepped back. Our goal was always to make ourselves unnecessary — and that's exactly what happened.

Where they started, where they are now

Here's exactly where Clarewell started vs where they are today

+210%

Google Ads Bookings

Qualified appointments up

-36%

Cost Per Appointment

More efficient spend

+44%

Conversion Rate

Google Ads converting better

100%

In-House Capable

Team trained to take over

Compare the client's starting position with the results after the partnership.

The rollout

From Gaps in the Calendar to Fully Booked

14 months to build systems, train the team, and hand over the keys

Month 1

Audit & Freelancer Cleanup

Comprehensive audit of what previous freelancers left behind. Identified tracking gaps, wasted spend, and campaign structure issues.

Month 2

Google Ads Restructure

Rebuilt campaign structure from scratch with proper conversion tracking. Implemented compliant analytics and established true baseline metrics.

Month 3

Core Results Achieved

+210% bookings from Google Ads, -36% cost per qualified appointment. Accurate data flowing, campaigns optimizing toward real conversions.

Month 4-8

Website Rebuild Strategy

Collaborated with Rishabh over several months to plan and execute a website rebuild focused on improving conversion rates and user experience.

Month 12

In-House Training Begins

Started knowledge transfer to Rishabh's internal marketing team. Documented processes, trained on campaign management and optimization.

Month 14

Successful Handover

In-house team now manages campaigns independently. Systems so well-documented they didn't need us anymore — exactly as planned.

What We
Changed

A systematic approach to build, optimize, and hand over

  1. 01

    Freelancer Cleanup

    Audited what previous freelancers had built (or not built). Identified tracking gaps, campaign structure issues, and opportunities they'd missed. Established true baselines for the first time.

  2. 02

    Google Ads Rebuild

    Restructured campaigns with proper conversion tracking and HIPAA-compliant analytics. Focused on qualified appointment bookings, not vanity metrics.

  3. 03

    Website Conversion Strategy

    Collaborated with Rishabh over several months to plan and execute a website rebuild focused on improving conversion rates.

  4. 04

    In-House Training

    Documented every process, trained their internal marketer on campaign management, optimization techniques, and reporting. Goal: make ourselves unnecessary.

A rebuild for a clinic people research privately

Patients looking for private sexual health care are cautious, usually on a phone, and often late at night. The site had to answer waiting times, privacy, and cost without anyone having to call.

Open any page, then scroll it from header to footer

Homepage

clarewellclinics.co.uk

No waitlist and no referral needed are both on screen immediately, because those are the two things that stop someone booking. The condition selectors route people to the right specialty without a menu hunt.

STI and HIV page

/sti

Same day results, confidentiality, and what happens at the appointment, all answered before the booking ask. Most of the anxious search traffic arrives here.

London clinic page

/clinics/private-sexual-health-clinic-london

Each location gets its own page with directions, opening hours, and nearest stations, because a visit to a private clinic gets planned around discretion.

Online care page

/online

For patients who would rather not attend in person at all, covering remote consultations, home testing kits, and medication by post.

What we built

  • Website rebuild
  • Specialty hub pages
  • Clinic location pages
  • Online care section
  • Condition selectors on every hub

210% more Google Ads bookings, 36% less per appointment

The first three months paid for the rebuild. The screenshots are from ads and booking tracking.

Google Ads bookings up 210% in the first three months, with cost per appointment down 36%.

Google Ads and booking tracking · First 3 months

Conversion rate up 44% after the rebuild, once each specialty had its own destination.

Website and ads conversion tracking · Post-rebuild

+210%

Google Ads Bookings

↓36%

Cost Per Appointment

+44%

Conversion Rate

14mo

Partnership Length

Within the first 3 months, Clarewell saw their Google Ads bookings increase by 210% while their cost per qualified appointment dropped by 36%. For the first time, they had accurate data showing exactly which Google Ads campaigns were driving real appointments.

The next phase focused on building for the long term. We worked with Rishabh over several months on a complete website rebuild designed to convert visitors into booked appointments. The landing page design principles we applied drove a 44% improvement in conversion rate — a principle we apply across every engagement, from med spa marketing to trades businesses.

The final milestone? Training their in-house team to run everything independently. After 14 months, Clarewell's internal marketer manages campaigns, reporting, and optimization without outside help. If you're considering a similar approach, our digital marketing coaching programme is built for exactly this kind of knowledge transfer. The results are comparable to what we achieved in healthcare practice marketing across Australia and the UK.

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